Ink789 Privacy Policy – Data Protection for Malaysian Players

Welcome to the ink789 Privacy Policy. This document represents ink789's formal commitment to all members and users of our platform in Malaysia regarding how we handle your personal data responsibly and transparently.

Ink789 understands that entrusting any online platform with personal information — including your name, phone number, e-wallet details, and transaction records — requires genuine confidence. We do not take that trust lightly. Every decision we make around data collection, use, and storage begins with one question: is this truly in the best interest of our ink789 players?

This Privacy Policy applies to all users who access the ink789 website, register an account, make deposits or withdrawals, or use any ink789 services — whether through a web browser or mobile device. By using the ink789 platform, you agree to the data collection and usage practices described in this document.

Ink789 only collects data that is genuinely necessary to deliver our services safely and effectively. We do not collect excessive or irrelevant data. Below is a breakdown of the types of data we collect and the primary purpose of each category:

2.1 Data You Provide Directly

This includes all information you enter directly into the ink789 platform — registration forms, account profile details, payment method information (such as your Touch 'n Go, GrabPay, DuitNow, Maybank2u, or CIMB Clicks account details), and any communications you send to our support team.

2.2 Automatically Collected Data

When you use the ink789 platform, our systems automatically record certain technical information such as your IP address, web browser type and version, device operating system, pages visited, time and duration of visits, and actions taken within the platform. This data is used solely for security purposes, fraud detection, and improving the user experience.

Ink789 uses your personal data only for legitimate purposes that are directly relevant to delivering our platform services. We do not use your data for purposes you would not reasonably expect, or that are unrelated to your gaming experience on ink789.

3.1 Core Service Delivery

The most fundamental purpose for using your data is to operate the ink789 platform — this includes verifying your identity and age during registration, managing your account, processing deposits and withdrawals through your chosen Malaysian payment methods, settling bets and paying out winnings, and providing customer support whenever you need assistance.

3.2 Security & Fraud Prevention

Technical data such as IP addresses and device information is used by ink789's security systems to detect and prevent fraudulent activity, money laundering, and unauthorised access attempts on your account. These systems operate automatically and form a critical layer of protection for the security of your account.

3.3 Responsible Gaming

Your gameplay activity on ink789 — including betting patterns, session duration, and deposit history — may be used internally to identify players who may benefit from responsible gaming support. This is part of ink789's commitment to the wellbeing of our members.

3.4 Communications and Marketing

With your consent, ink789 may send you information about new promotions, exclusive bonuses, and special offers that may interest you. You can withdraw this consent at any time through your account settings or by contacting the ink789 support team. Withdrawing your marketing consent will not affect your ability to use the platform or receive important account-related communications.

Ink789 does not sell, rent, or disclose members' personal data to third parties for marketing or commercial purposes without your explicit consent. However, there are limited situations where data may need to be shared to keep the platform running smoothly and securely.

4.1 Technical Service Providers

To keep the platform running smoothly, ink789 works with a carefully selected group of third-party service providers — including game providers such as PG Soft, Pragmatic Play, and Evolution Gaming; payment processors that facilitate transactions via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX; and cloud infrastructure providers for server hosting. All these providers are bound by strict data protection agreements and are prohibited from using your data for any purpose beyond what ink789 has specified.

4.2 Legal & Regulatory Requirements

Ink789 may be required to disclose certain data to the relevant authorities when mandated by law — for example, in financial crime investigations, court orders, or AML regulatory compliance requirements. In such situations, ink789 will only disclose the minimum data necessary and will notify you if permitted to do so under the applicable law.

Data security is an ongoing investment at ink789 — not something we do once and forget. We implement multiple layers of technical and organisational safeguards to ensure your data remains protected at all times.

5.1 Technical Security

• 256-bit SSL: All communication between your browser and ink789's servers is fully encrypted. No data travels in an unsecured state over the internet.
• Enterprise-Grade Firewall: ink789's servers are protected by a multi-layered firewall system that continuously monitors and filters all incoming and outgoing traffic.
• Stored Data Encryption: Sensitive data such as passwords and financial information stored in ink789's database is encrypted using industry-standard algorithms.
• 24/7 Monitoring: ink789's security team continuously monitors system activity to detect any anomalies or unauthorised access attempts.
• Two-Factor Authentication: ink789 offers two-factor authentication (2FA) as an additional layer of security for your account.

5.2 Organisational Security

On the internal operations side, access to ink789 player data is restricted on a need-to-know basis — only staff who genuinely require access to carry out their duties are permitted to view that data. All ink789 staff who handle player data are required to sign a confidentiality agreement and undergo regular data protection training. Any breach of internal policy will be subject to appropriate disciplinary action.

Ink789 uses cookies and similar tracking technologies to deliver a better user experience, maintain your login session, and understand aggregate platform usage patterns.

Cookies are small text files stored on your device when you visit the ink789 platform. They allow ink789 to recognise your device on subsequent visits and retain certain preferences you have set. Below are the types of cookies used by ink789:

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect certain functions of the ink789 platform, including the ability to stay logged in. Optional cookies can be managed through the cookie settings available within the ink789 platform.

As an ink789 member, you have certain rights regarding your personal data that we fully respect. The following are the key rights you can exercise at any time:

To exercise any of the above rights, please contact the ink789 support team by email at support@ink789.run by stating the right you wish to exercise and providing sufficient information to verify your identity. We will process your request within a reasonable timeframe and inform you of the action taken.

Ink789 does not retain your personal data for longer than is necessary for the purposes for which it was collected, subject to applicable legal and regulatory requirements.

Active account data is retained for the duration of your membership with ink789. Once an account is closed for any reason, core personal data will be deleted or anonymised within a set period — except for data that must be retained by law, such as financial transaction records which may need to be kept for up to 7 years under AML compliance and standard accounting requirements.

Gameplay activity records used for responsible gaming purposes are retained for as long as necessary to allow the ink789 team to provide effective support to players who need assistance. Once these records are no longer required for that purpose, they will be anonymised so they cannot be linked to any specific individual.

The ink789 platform may contain links to or integrations with third-party services such as game providers or payment processors. This Privacy Policy applies solely to the ink789 platform itself and does not cover the privacy practices of any such third parties.

When you interact with third-party components within the ink789 platform — for example, the live casino game interface provided by Evolution Gaming, or the payment gateway processing your Touch 'n Go or GrabPay transactions — those interactions are also subject to the relevant provider's privacy policy. ink789 ensures that all third-party providers we work with maintain data protection standards equivalent to our own requirements, but we encourage you to read their privacy policies separately if you would like to know more.

Ink789 is not responsible for the privacy practices of any external websites or services you may access through links or references on the ink789 platform.

The ink789 platform is restricted to individuals aged 18 and above. ink789 does not knowingly collect or process personal data from any individual under the age of 18.

If we discover that personal data belonging to someone under the age of 18 has been collected without the knowledge or consent of their legal guardian, we will take immediate steps to delete that data and close the associated account. If you believe that a minor under 18 has registered an account on ink789, please contact our support team right away so we can take the appropriate action.

Ink789 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our services. Any amendments will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your data, ink789 will provide clearer notice — either via email to your registered address, or through a prominent notification within the ink789 platform. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Continued use of the ink789 platform after any changes to this Privacy Policy will be considered acceptance of the updated policy. If you do not agree with the changes made, you may contact the ink789 support team to discuss your options, including closing your account with a refund of any applicable balance.

If you have any questions, concerns, or complaints regarding ink789's Privacy Policy or how we handle your personal data, our team is ready to help. We take every privacy inquiry seriously and are committed to providing a clear and helpful response within a reasonable timeframe.

The fastest way to get help is through live chat, available when you are logged in to your ink789 account. For more formal or detailed privacy inquiries — including requests to exercise your data rights as described in Section 7 — please email us at support@ink789.run with the subject line "Privacy Inquiry" so your request can be handled by the appropriate team. We are committed to responding to all privacy-related emails within 48 business hours.

The ink789 support team operates 24/7 year-round, with all communications conducted in Bahasa Malaysia so that local players can get the help they need without any language barriers.